Placing an order is easy! Simply browse our products, add items you want to your cart and proceed to checkout.

Provide your Pudo Locker/Kiosk preference (search here) in the "Company" Field and ZIP Code OR the shipping address if you would like to deliver to your door.

Add payment information, and confirm your order. That's it!

We prioritize sustainability and strive to offer environmentally friendly products whenever possible. Look for our eco-friendly descriptions on the product pages for more information on their sustainability features.

At Secondhand Suburbia, we've partnered with Yoco as our trusted payment provider. This enables us to accept a wide range of payment options, including VISA and Mastercard debit/credit card payments.

Rest assured that your payment details are securely processed through Yoco's reliable and encrypted payment gateway, ensuring a seamless and secure transaction experience.

The delivery time depends on your location. Once your order is placed, it will be processed and packed within 5 days after quality inspection. You can expect to receive your package within 2-8 days.

No. Unfortunately we do not offer international shipping to other countries at this time. Please refer to our Shipping Policy for more information on shipping options.

If you're not completely satisfied with your purchase, you can initiate a return within 7 days of delivery and return the item unused and in its original packaging. Please refer to our Refund Policy page for detailed instructions.

Absolutely! Once your order is shipped, we'll provide you with a tracking number. You can use this tracking number to monitor the progress of your package from here.

We process orders promptly, but if you need to cancel or modify your order, please reach out to our customer support as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.